Frequently Asked Questions

We’re always here to help you.

Frequently Asked Questions

We’re always here to help you.

We're happy to answer any questions you have.

When you’re selling a house, questions always arise—especially if you want to sell “as is” for cash.  We’ve bought over 150,000 houses and can help guide you through the process

You’ll find the answers to the most common questions below, but if you have a question that’s not listed, please don’t hesitate to contact us for more information or for a free, no-obligation consultation.

  • How does the process work?

    Our simple 3-step process is designed to be easy and stress-free. First, we’ll start with a no-obligation consultation where we do a quick walkthrough of your house and answer your questions. We often provide an offer on the same day. We can sometimes close in as little as 3 weeks, or later if you need more time. Let us know how we can help, and we’ll work with you to find a solution that meets your needs. 

  • Do I need to make repairs before selling?

    We buy houses in their current condition, so you don’t need to repair, renovate, or clean anything before selling your house to us. We want to make it as easy and convenient as possible for you. You can even leave unwanted belongings behind, and we’ll take care of them for you.

  • Is there any cost or obligation if I request an offer?

    At HomeVestors®, simplicity and convenience are at the forefront of our approach. That’s why there are no fees or obligations when you request an offer from us. We don’t charge commissions or fees of any kind, and you’re under no obligation to accept our offer. If you decide to sell to us, we will even pay the typical closing costs. Our goal is to provide you with a stress-free selling experience.

  • Can I have someone attend the free consultation with me?

    Of course. We highly recommend that you consult with a family member, trusted friend, or other advisor anytime, including at the consultation or during the 3-day option period. Having someone with you can provide additional support and help you make an informed decision about selling your house.  

    We understand that this is a major decision, and we want you to feel comfortable and confident throughout the process. Please don’t hesitate to bring someone along to the consultation so that you can get valuable input and make the best choice for your unique situation. You don’t have to feel alone when you’re deciding if you want to sell your house.

  • What type of houses do you buy?

    We buy a wide variety of properties, including houses, townhomes, condos, multi-tenant properties, and even some mobile/manufactured homes, and commercial properties. Whether your property is move-in ready or requires structural repairs or cosmetic updates, we are here to help. Our team strives to provide tailored solutions to meet your needs. Please contact your local property specialist to see what types of properties they’re looking for in your area.

  • Who usually sells their houses to HomeVestors®?

    HomeVestors typically appeals to homeowners who prioritize convenience and a smooth sale process. We’re an ideal solution for sellers seeking a swift transition to the next chapter of their lives. Our streamlined process is tailored to meet the needs of those looking for a quick and hassle-free home-selling experience

  • Can I expect an offer that reflects the current market value for my house?

    HomeVestors® understands the importance of transparency and fairness in every transaction. We purchase houses at a discount in exchange for convenience and relief from many of the hassles of the typical house-selling process. Our goal is to offer a streamlined and stress-free solution tailored to your needs, ensuring a positive experience throughout the process.

  • How is my offer determined?

    HomeVestors considers several factors when formulating a fair cash offer. Following our in-person visit, our representative considers various factors, including: 

    • The current condition of your home 
    • The scope and cost of necessary repairs for resale 
    • The time required to complete the needed repairs 
    • Your home’s value in comparison to other comparable homes in the vicinity 
    • The expenses associated with maintaining your home during repairs—such as taxes, payments, insurance, utilities, and homeowners association dues. 

    We are committed to making your experience as straightforward and stress-free as possible. 

  • Is the offer negotiable?

    Since all HomeVestors® offices are independently owned and operated, our local property specialists have the flexibility and freedom to reach a solution that meets the needs of both parties. If you have questions about the offer and want to talk about it or negotiate, you are free to do so!

  • How long does closing usually take?

    We understand the importance of timing when it comes to closing on a property, and we strive to accommodate your schedule and preferences. Sometimes, we can close in as little as three weeks, although sometimes circumstances dictate a longer timeline. We are flexible and can generally adjust the timeline to suit your needs. Your satisfaction is our priority, and we are committed to providing a smooth and convenient closing process tailored to you.

  • Are there any hidden fees or closing costs?

    No. When you work with HomeVestors, you don’t pay us—we pay you. We don’t charge commissions, real estate fees, or service charges. We also pay typical closing costs. We believe in providing a clear and straightforward transaction process for our clients. Our commitment to transparency and integrity means you can trust us to deliver a fair transaction every step of the way.

  • What happens after I accept the offer?

    Once you accept the offer, your property specialist will present a contract for you to sign that will formalize the agreement. Then, they’ll work with you to set a closing date that works for your timing and situation. 

    With The HomeVestors® Advantage, you have the next three days to consider your decision after signing the contract. If you change your mind, you can cancel the contract by contacting your local property specialist.

  • What happens if I change my mind after accepting the offer?
    We understand that circumstances may change, and with HomeVestors® Advantage you can feel confident when accepting our cash offer. After signing the contract to accept our offer, you have the next three days to consider your decision. If you change your mind during this option period, you can cancel the contract by notifying your property specialist in writing. 
  • What sets your company apart from other home-buying services?

    Our wealth of experience with 25 years of industry expertise sets us apart in the home-buying market. We understand the importance of a quick and convenient selling process, and we tailor our approach to meet your needs. Our unique process begins with an in-person visit to your house right from the start—a departure from iBuyers who may provide an initial estimate only to revise it upon viewing the property.  

    With our on-site walkthroughs, our fair cash offers are precise, and we’re able to address your questions during our initial visit. Committed to exceptional customer service, we proudly hold a 95%* customer satisfaction rating, backed by excellent reviews

    You can feel confident accepting our no-obligation offer. With The HomeVestors® Advantage, you have three days to consider your decision after you’ve accepted our offer and signed the contract. If you change your mind, you just need to contact your local property specialist to cancel the contract. We’re here to make the selling process as stress-free as possible for you. 

  • Are all companies saying they buy “ugly houses” affiliated with HomeVestors?

    No, they are not. Over the years, our competition has tried to copy us. Some will even try to confuse you into thinking they are us. Not every entity displaying “ugly house” or “we buy houses” signs or calling themselves an “ugly house” buyer is affiliated with HomeVestors, the We Buy Ugly Houses® people. To ensure you’re working with a reputable buyer and to avoid house-buying scams, we strongly advise reaching out to HomeVestors directly for verification.

  • Where does HomeVestors® operate?
    HomeVestors® operates nationwide, with a network of over 1,100 franchises. Each franchise is independently owned and operated, ensuring personalized service tailored to your local market. Find out if there’s a location near you to explore your options further.
  • How can I provide feedback about my experience with HomeVestors®?
    We value your feedback, as it helps us enhance our customer service. If you’d like to share your experience or provide your feedback, please fill out our form or send an email to feedback@homevestors.com. Your insights are invaluable to us, and we appreciate the opportunity to serve you better.

Work with America's #1 home buyer.

Let’s get started with a free consultation today. No obligation and no pressure—just a quick visit to your house and then we can make a fair cash offer on the spot!